Terms & Conditions
If you are not of legal drinking age or if you do not accept the terms of our terms and conditions or privacy statement please do not use this website. Use of this website by you will be taken as your acceptance of the privacy statement
This site is operated by Coole Swan, a private company registered in Ireland with company number 420247 and having its registered office at Otter Island, Tatestown, Navan, Co Meath, Ireland.
We accept all major credit and debit cards Inc: Visa, MasterCard, Switch, Maestro, Solo, Visa Electron and American Express.
We want you to be completely satisfied with your purchase. If you decide that the product you purchased is no longer required, not the right item or you simply wish to return it you can do so. We accept returns for exchange or a refund within 30 days of the original purchase date providing the product is unused, in its original packaging and accompanied by a receipt. The goods need also to be packed securely to avoid damage on the way back. The packaging you received them in would be ideal to ship them back it if you still have it available.
To return an unwanted item
Please return the item(s) to the address below accompanied by a completed return form (available to download here). If you are unable to download or print the return form you can return the item along with the following information:
- Invoice Number
- Contact Phone Number
- Reason for return
- Let us know if you want a refund, exchange etc
When returning items within the UK please use either Royal Mail/Parcelforce or a courier of your choice and request a proof of postage. We regret that we cannot cover the cost of postage back to ourselves. Once returned we will credit the payment method used to make the purchase within 2 working days up to the full value of the item excluding outward shipping. (Please note that credit and debit cards can take extra time to appear in your account – this depends on your banks policy and is out of our control.) For exchanged items we will endeavour to ship your new product to you within 2 days of receiving your item back. For international orders please contact [email protected] for information on how to return items from your country.
We will never disclose customer information to third parties for marketing purposes. Data collected by this site is used to:
- Take and fulfil user enquiries and orders securely
- Administer and enhance the site and our service
- Disclose information to third-parties only for goods delivery purposes (our courier needs to know your address to deliver)
For each visitor to our Web page, our Web server automatically recognises only the consumer’s domain name, but not the e-mail address. We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used to improve the content of our Web page, used to notify consumers about updates to our Web site, not shared with other organisations for commercial purposes. With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies. Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them. Consumers can access this information by e-mailing us [email protected]. Upon request we offer visitors the ability to have inaccuracies corrected in contact information. Consumers can have this information corrected by sending us e-mail at the above address. With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site.
COLLECTION AND USE OF PERSONAL INFORMATION
When you visit www.cooleswan.com we may collect and capture the following information:
- Details of your visits to the Site including, but not limited to, technical information about your visit (e.g., location data, your IP address, the previous website from which you reached us and the type of browser you use, traffic data);
- Your name and contact details;
- Details of any transactions you carry out through the Site [including the fulfilment of any orders];
- Information that you provide to us; and if you contact us we may keep a record of that correspondence.
received from you and we do so on the basis that you consent to this Privacy Statement and the Terms and Conditions.
In an effort to offer you the best – and most current – membership opportunities, we may contact you with news about Coole Swan promotions and events. When you give us your details we will ask you if you would like to receive such information. Any information will only be sent to you when you have indicated consent to receiving such information.
DISCLOSURE OF YOUR INFORMATION
We may disclose your information to third parties if we sell or buy any business or if Coole Swan or its assets are acquired by a third party. We may also disclose your data to a third party if we are under a duty to do so in order to comply with any legal obligation, in order to enforce the Terms and Conditions for this Site or to protect the rights, property or safety of Coole Swan, its customers or others.
You are entitled to know what personal information we hold about you and to have any inaccuracies corrected. You may ask also us to remove or update your information – to do so contact Coole Swan on +353469060111
When making contact please provide all personal identifiers which you have previously supplied on the Site (e.g. your name and email address). In certain circumstances you may have the right to request that data supplied by you is deleted. To exercise this right it may be necessary for you to identify a contravention of data protection law by Coole Swan. All requests will be dealt with promptly and efficiently.
CHANGES TO THIS PRIVACY STATEMENT
This Privacy Statement policy may change as the website develops in order to take advantage of technological developments. We therefore encourage users to read the Terms and Conditions and to check this Privacy Statement on a regular basis.